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Code of a Contractor
By Randy Mate
- Send only seasoned professionals
who are tooled, knowledgeable and skilled in the trades the
customer needs in their home, from laborers on up to Job
Supervisors.
- Send only clean workers who
respect the customer’s belongings, do good clean-up and are
respectful and courteous of the customer.
- Keep the communication line open
between the customer and the Job Foreman/Job Supervisor, between
the customer and the office Project Manager, between the
customer and the General Contractor.
- Do the remodel or addition per the
laws and codes of the land, including having proper licenses,
taxes, permits and Workers Comp insurance.
- Work with the customer to
understand their needs, come to an agreement and do what they
need and want.
- Examine and estimate projects and
offer a bid that covers all direct costs, overhead and 10%
profit so that the job doesn’t suffer the consequences and
financial tensions resulting from underbidding of the current or
previous jobs.
- Always be honest and worthy of
trust.
- Impart the importance of
punctuality of workers, and maintaining communication if a delay
is inevitable.
- Do a good job on the remodel or
addition and make it look good.
- Use good quality materials and
fixtures on projects.
- Warranty the workmanship of each
job.
- Create an atmosphere of
cooperation on the job site, through willingness to listen to
differing views of methods and procedures, but then adhering to
one way decided as best, agreed upon by all.
- Correct or fire workers whose work
is not up to standard and who fail to bring in jobs on time and
under budget.
- Refuse to work for any customer
where a personality or ethical conflict is foreseen.
- Detect and avoid working for or
hiring any antisocial personalities.
- Work within a customer’s deadlines
and time constraints.
- Do a final walk-through with every
customer to verify the standard of the remodel or addition and
to ensure complete customer satisfaction.
- Impart to the staff the importance
of going beyond what is merely fair. Give an abundance of
exchange to the customer, whether it be in the form of a smile,
a thoughtful act, a small sacrifice to meet a deadline, a
helpful action even though not really one’s job, and so forth.
- Encourage staff to improve their
skills and abilities on a continuing basis.
- Reward field and office staff with
bonuses based on good production so that they have a personal
stake in the positive outcome of the job.
- Value the skill of office and
field workers. Know that those who can complete tasks in volume
with high quality and within the budget are not only good for
the continued long term existence of the company, but are able
to give the customer the priceless commodity of a job done on
time, correctly, per code with pride of workmanship.
- Be open to customer reports of violations of this code brought to the General Contractor’s attention so they can be remedied.
